docel

TATA INDICOM BROADBAND

posted by Docel @ 2:55 AM 0 comments

TATAINDICOM DEFICIENT SERVICE, BREACH OF CONTRACT AND BREACH OF PRIVACY

tataindicom broadband, THE WORST!!!

The following is PROOF of the "FANTASTIC SERVICE" offered by tataindicombroadband ::
They want payment for "Services NOT rendered" during 0ct2nd to date Dec 2nd. They have a "Server Problem" which has Blocked me completely. They have 'Software " problems and conflicts, which theyt dont understand and are unable to set right. They dont forward " comoplaints " to the concerned 'Field Engineers'. The front End customerCare people dont understand the problem nor record your statement correctly.

I am BLOCKED by the VSNL server from my_account, my_usage, my_email. ?they have 'Reset" my password without my permission or knowledge. This is like the Bank Resetting your ATM PIN No. without your knowledge.
The 'Service Engineers' send "Reports" of 'action taken, All OK, without visiting my house!!!
They dont have the courtesy of answering my COMPLAINTS or my E-mails.
Now BILLING has "DISCONNECTED" me from my 8 week old "DEAD" Connection!!! for non-payment of Bills, when I have NOT been allowed to use the Internet, After suyccessfully "BLOCKING" me from my own account.

Now, I think they will "disconnect" my already disconnected connection again, since the next months bill is through.

_____________Copy of my emails to CustomerCare _______________________

To,

tataindicombroadband.com 25th nov2005

KINDLY READ THROUGH THE ENTIRE MAIL, BEFORE CALLING ME BACK!!

Dear mr.Venkat,

Your statement of resolving my problem is pending since 10days.

You, on behalf of tataindicombroadband, along with mr radhakrishna, signatories to this communication, tataindicombroadband, customerservice, technical team, software team, sys admin, field engineers etc,. and other sundry officials have committed 'breach of contract' and are answerable to my various complaints. since complaint no. 2468639... 2475898, 2489094, 2497370, ....2566387, list incomplete, which are hitherto unresolved.

DEFFICIENT SERVICE, is evident by the total loss of INTER-DEPARTMENTAL COMMUNICATION AMONGST TATAINDICOMBROADBAND SERVICE UNITS, AS CAN BE MEASURED, by the INNEFFICIENT service provided by m/s TATAINDICOMBROADBAND team as of TO_DAY 25th nov 2005. tHIS IS EVIDENT BY THE NATURE OF QUESTIONS BY YOUR TECHNICAL TEAM, DIFFERENT EACH DAY, AS TO THE PROBLEM AND MY SUBSEQUENT EXPLANATION THEREOF, WHICH USUALLY TAKES MORE THAN 15mins. This can be confirmed by you through your "LOG entry" , if there is such a thing maintained by you. My CallerID has a record of all transacted phone calls to and from my Home instrument with respect to no. of calls and the durations, made to and received from Customercare.

The needless excercises of INSTALLING MULTIPLE DEVICES,vis. ADSL BIPAC, SMC(?) MODEM, ROUTERS, MULTIPLE softwares and other manipulations by untrained vsnl personnel have crashed my system. The loss of valuable DATA and the costs of RECOVERY or otherwise, HArdware purchase, costs of "SYS.ADMIN." shall be the burden of tataindicombroadband, not forgetting the HARASSMENT due to DENIAL of SERVICE, Telephone Calls, Time and other losses that have occured as a result of this "DENIAL OF SERVICE" since the succeeding days of complaint No. 2468639.

# Please note::

You have committed a 'breach of confidance" by resetting my PASSWORD. This means anyone can use my account.

You have "BLOCKED' me, a valid, current and contracted USER, from MYACCOUNT, USAGE and MY_E_MAIL. This means that i cannot use or change passwords, cannot see my usage or email. You are operating my account remotely without my permission or action or access. This is denial of service to my own paid account.

Your customer care team has breached my confidance and rights of relief, of the true and original complaints lodged by me via your front office-customercare-one way-telephone communications regarding details of my problems. You have, through your Front-line Customer-care service personnel vis. ph no. 56600121 suppressed, have and are suppressed/ing my complaints from me to your Technical support teams by non-comprehension, inability and/or defficient technical comprehension of language, service experience, negligence. This is evident by the service teams own admission of the fact that Blockage messages were suppressed for a month till the 20 nov 2005.

Your field engineers have failed to rectify the stated problems to date(25 nov2005. They have , in fact multiplied the existing problems with even more and new problems. This has resulted in a System crash with the influx of unknown software and installations, of which your service engineers compounded by your software departments claim that they have no expertise in these matters but of just plug/unplug, install disks and of rebooting systems only. This is highly questionable as to why Engineers with proffessional degrees with appropriate high salaries are appointed for such menial tasks which can be equally expertly carried out by school kids or even illeterates.

Your Field Engg team has expressed their inability to solve the problem due to lack of extensive training with regard to DSL, ADSL, LAN and other Technical expertise of the various technical aspects of BROADBAND Internet Services, which call for executives with sufficient HARDWARE/SOFTWARE expertise of the relevent equipments and services of tataindicombroadband that they are legally bound to address and resolve.

With these problems of DENIAL OF SERVICE by tataindicombroadband still existing, It is strange and questionable that the "BILLING" section has been very 'EFFICIENT' and PROMPT by declaring my "BILL" for the "NONEXISTANT USAGE", the "EXPIRY OF THE PAYMENT DATE" AND THE SUBSEQUENT "DISCONNECTION" (???) of the 'already dead' and hitherto unused connectivity. They have called, since the past three days, as many as 17 PHONE-CALLS AFTER the DUE DATE to inform me of my dues. It is strange to note the Escalated Bill, for the period of complaint of service Blockage, which is still pending for relief.

* Please note that this present complaint is , by itself, proof of "DIFFICIENT SERVICE AND A BREACH OF CONTRACT" between tataindicombroadband and me, a bonafide USER of your PROMISED services

** Please also note, Your inability to explain and resolve the problem of "BLOCKAGE" from myaccount, usage, email and the audacity of "RESSETTING" my PASSWORD WITHOUT MY knowledge or permission.

***Note that no mention or explanation has occurred with resect to my queries—

Why am I being blocked from universal browsing of web sites/pages vis-a-vis BILLION ADSL USB MODEM .

Why am I blocked from myaccount, myusage etc.,

Why and by whom was my PASSWORD RESET to reset123, WITHOUT MY KNOWLEDGE AND PERMISSION? It is evident that ONLY VSNL is able to operate my services!!

How do you rule out misuse of myaccount by knowledgeable persons, by CUT & PASTE of my ADSL SERVICE LINE to illegal users?

Why is the delay and/or failure by the customercare division in forwarding my complaints to your TECH. SUPORT GROUP at Bangalore.

Why should I accept change of service -ROUTER- from my existing and opted for paid service. The above cited points are clear in their apprehension of THE PRESENT STATE OF MY COMPLAINTS AND THE DENIAL OF SERVICE BY tataindicombroadband amounting to DEFFICIENT SERVICE to its bonafide Customer. The additional "EXPENSES" of a LAN CARD, cost of Technical services of a proffessional "SYS.ADMIN" as suggested by your Service Engg. have been thrust on me by tataindicom, needlessly and fruitlessly, since all this was a waste of money, time. This is "wrongful advice

Kindly reply as to the time-frame needed for resolving these above mentioned problems. Kindly treat the "period of inactivity" as "period of non-billing"

Kindly provide relief, at the earliest, so as to put these unpleasantness behind us, towards a better Customer-ServiceProvider relationship.

Thanking you,

Dr. G. Venkatesh, [ docelradio ]

(forward complaint copy TO:

CustomerCare

. Billing

. Sys. Admin.

. PRO 5. Grievance Cell

. Vigilance

. Press.

On Mon, 14 Nov 2005 Customer Service wrote :

Dear Dr. Venkatesh,

We understand the inconvenience caused to you the various problems you have stated. With reference to your mail, we would like to inform you that your concern has been notified to the resolution team and they will revert back to you at the earliest. Your Complaint Number is: 2566387. Your patience and cooperation is highly appreciated in this regard. For any further assistance, please feel free to contact Customer Service http://internet.vsnl.com/contact/customercare.htm (the link contains the location wise contact numbers) or mail us on customerservice@vsnl.co.in We will be delighted to assist you.

Warm Regards,

Venkat, Customer Service, TATA Indicom.

-----Original Message-----

From: Dr VENKATESH [mailto:docel@rediffmail.com] Sent: Saturday, November 12, 2005 12:55 PM

To: Customer Service

Subject: DIFFICIENT SERVICE ,docelradio@eth.net complaint followup from, docelradio@eth.net Ref: Various complaints , since 22 Oct

Dear mr. Radha Krishna,

Please note:

Your staff were NOT able to solve the problem. Reason: Problem with all Billion modems. Wants to change to Router. Router changed ( lan card purchased by me) but not installed yet. Demo of router via Staff Laptop only. Has suggested to get my SYstems Admin. for lan installation. I DONT HAVE A SYS. ADMIN.!!!! I have no knowledge of Lan/ethernet etc., and this is not my problem.

In spite of repeated complaints/ emails, my connection is still down.

You have "RESET" my password 15 days ago. How can you expect me to operate via open password???

My usage details (as per your customer service exec,) has far exceeded my quota of 500mb/month. This corresponds to the "PASSWORD RESET" period and the period of my unsolved complaints. How can this be when i am unable to log-in to myaccount, usage details and most other web sites. This looks like misuse of my account by someone.

My bill for sept. is mailed to rediffmail. This shows usage 1100MB. This cannot be true since my usage was restricted due to LINE BREAK, BLOCKed from myaccount, and NO ACCESS to webpages like Yahoo!, Lycos, Tataindicombroadband etc,.

Your network enggrs. report that my complaint was " forwarded" to them only 3 days ago. This means that all my telephone complaints and various email complaints have been dormant, unaddressed or ignored by CUSTOMER SERVICE. This also proves that there was a lack in or "DEFFICIENT" Customer Service.

**Please Note: As my complaints were not solved and is still unsolved, kindly give me reasons as to why payment should be made against non-existant usage by me, when the SERVICES rendered by you was defective, faulty or inexistant. This , in the face of "advance payment collected by you. **Please also advise as to why i should not claim " breach " of the promised services and etc , citing the above listed reasons, supported by my complaints in various forms.

Dr G. Venkatesh.



*** On Thu, 10 Nov 2005 Customer Service wrote :

Dear Dr.Venkatesh,

We regret for the inconvenience caused to you. With reference to your E-mail, we trust that our technical team has visited your house to resolve the issue. However we fixed the appointment to resolve your issue. Please get back to us if you further have any issues. Thank you for your time and patience. For any further assistance, please feel free to contact Customer Service http://internet.vsnl.com/contact/customercare.htm or mail us on customerservice@vsnl.co.in mailto:customerservice@vsnl.co.in . We will be delighted to assist you.

Warm Regards, Radha Krishna. Customer Service, TATA Indicom.

___________________ end of excerpt______________

DOC VENKI

^Anything is possible... After YOU Proove it!!!

posted by Docel @ 1:27 AM 3 comments